Shipping Rates & Policies
- What are your shipping rates and policies?
- What is your return policy?
- What payment methods do you accept?
- How can I change or update my subscription?
Shipping & Delivery
We ship anywhere in the continental United States including Alaska, Hawaii and Puerto Rico. Our shipping rates are based on the order weight, selected speed and shipping location of your order.
- For orders shipped to Alaska, Hawaii, Puerto Rico, or a military / APO address, shipping rates will be calculated at checkout based on the weight of the package. These shipments may also be subject to additional shipping charges.
- Orders shipped within the Contiguous US and that have an order total over $89 will have an option for free shipping via Standard (2-6 Business Days) shipping service. To be eligible for the free standard shipping, your cart total must be over $89.
- Orders will ship on the same day if received by 2pm EST. Orders placed after 2pm EST will be shipped on the following business day. If you are shipping to a PO Box, or APO address please select standard or priority shipping methods only. Express shipping is NOT available.
- Shipping rates for orders over 20lbs will be calculated at checkout. Below is our shipping rates for orders under 20 lbs. Please call us at 844-353-2919 if you have any additional questions.
|Weight||Standard (2-8 business days)||Priority (2-4 days to most areas)||Express (next business day)|
|Up to 1 lbs||$3.95||$10.95||$21.95|
|1.1 to 2 lbs||$6.95||$10.95||$23.95|
|2.1 to 4 lbs||$10.95||$16.95||$27.95|
|4.1 to 5 lbs||$12.95||$19.95||$29.95|
|5.1 to 10 lbs||$14.95||$21.95||$33.95|
|10.1 to 20 lbs||$18.95||$35.95||$52.95|
Incorrect addresses: Please check your order for the accuracy of your shipping address. Incorrect addresses may result in a $10 address correction fee. This fee will be added to your credit card.
Above are the estimated transit times. The Express option is the only guaranteed shipping option. Please remember, orders are shipped Monday through Friday. If you order over the weekend, or on a holiday, your order will be shipped the following business day.
Shipping Policy Effective March 2016
Returns & Replacements
Our goal is complete customer satisfaction. If you need to process a return with us, please adhere to the below return policy.
Returns can be initiated by either contacting us through email at email@example.com with your name, phone number, order number, and reason for return, or by calling 844-353-2919, Monday-Friday from 9:00am - 5:00pm EST.
Please do not return any item to us until you get a return authorization number.
Please take note of the following return policies:
- All products that are being returned must be returned within 30 days of the purchase date of your order.
- The item must be un-opened and in the same condition as received. When returning a product back to us, please package the item(s) carefully so they will not be damaged in transit.
- If you ordered the incorrect product, or simply no longer need the product you purchased, you are responsible for the return freight.
- If we shipped you the wrong product, we will provide you a pre-paid shipping label or reimburse you for the shipping cost to return the item.
- If the product you received is not functioning properly or was damaged in transit, please call and speak to a customer service representative.
- We suggest that all returns are shipped to us with tracking as we are not responsible for packages until they are received at our facility.
- Returns are processed within 5 business days of receipt at our facility.
- Your refund will be issued in the same manner in which the order was paid (Credit card, PayPal, or check).
If there are any issues with your order due to an error by the ADW Diabetes team, it must be reported to our customer service department within 5 days of receipt of your order. You can report this by emailing firstname.lastname@example.org, or by phone at 844-353-2919 Monday - Friday from 9:00am - 5:00pm EST.
Our return address for Approved Returns:
Attn: Returns Department
2501 NW 34 Place, Suite 35
Pompano Beach, FL 33069
Return Policy Effective March 2016
We accept the following payment methods:
- Credit/Debit Card (Visa, Mastercard, American Express or Discover)
Updating My Subscription
You can manage your AgaMatrix product subscriptions 24/7 by logging into your account on the shop.agamatrix.com website.
Click on the My Subscriptions menu option to access and edit settings for your subscription, including:
- Billing Address
- Shipping Address
- Payment Method
- Subscription Status (paused, active, cancelled)
If there are any issues with your product subscription, please contact us via email at email@example.com, or by phone at 844-353-2919 Monday - Friday from 9:00am - 5:00pm EST.